Hospitality venues currently have government mandated restrictions on customer density limits, due to the COVID-19 situation. The booking deposit covers costs associated with lost revenue due to guests not showing up for their booking. We realise that this situation is not ideal, but we are doing our best to continue to operate under these trying circumstances. We appreciate your support and patience.
TERMS AND CONDITIONS FOR BOOKINGS & DEPOSITS
Booking deposit is $20 per person.
The deposit will be deducted from the bill on the night of the reservation.
Deposits must be made via EFTPOS on the telephone at the time of booking.
Bookings are not confirmed until a deposit has been received.
Bookings may be cancelled by the customer with 24 hours notice with no penalty.
Bookings cancelled with less than 24 hours notice forfeit their booking deposit.
No-shows forfeit their booking deposit in full.
Numbers for bookings may change up to 24 hours before the booking. If less than 24 hours notice is given, deposits for each person not attending will be retained by the venue.
Extra guests may be added to the booking, dependent on customer density, and with additional deposits. You MUST phone the venue in advance if you wish to add guests to your booking.